Synthetic vs. Real-User Monitoring: How to Improve Your Customer Experience
As COVID-19 has accelerated the world’s migration online, companies are more focused than ever on their
DEM solutions extend Application Performance Monitoring (APM) by including the outside-in perspective to ensure applications and services are available, functional, and performant, across all channels of the digital customer experience in real time. Monitoring tools combine application performance data, real user behavior, synthetic monitoring, and deeper experience insights like session replays, to pinpoint digital experience issues and understand the precise impact to business KPIs.
Source: Dynatrace