researchHQ is committed to protecting your privacy and respects your rights to control your personal data. This policy is intended to let you know what personal data researchHQ processes, how we use this personal data and the rights you have to control and protect your own personal data. Please take the time to get to review our policy, and if you have any questions please contact us by emailing  privacy@researchhq.net

About researchHQ

Who we are

researchHQ is an online media company owned by qDemand Limited of Kings House, 174 Hammersmith Road, London W6 7JP, United Kingdom. (reg. Number: 07871995)

For any privacy or data protection queries please email our team at privacy@researchhq.net. You can also call us on +44 (0)20 7190 9766, email us for general enquiries at support@researchhq.net or write to us at: researchHQ, Kings House, 174 Hammersmith Road, London W6 7JP, UK, United Kingdom.

What we do

researchHQ provides Business to Business (B2B) content syndication, lead generation and lead intelligence services to Customers looking to promote their brand and offerings to other businesses. We do this by hosting relevant content on our sites and allowing individuals to view and download the content, and by utilising B2B (business to business) email, and telemarketing promotion.

Why we do it

It’s our goal to enable individuals to gain easy access to relevant content and for businesses to better promote their expertise more effectively to other businesses.

Key Definitions

In this Privacy Policy, we use the following key definitions. Other terms are defined in the body of the policy.

“Content” means all content accessible via our websites or Research Hubs

“Customer” means a third party that sponsors content &or Research Hub(s)

“Customer Content” means content owned by our Customers;

“Partners” means third party suppliers that we contract with to deliver our services;

“Profile Information” means information which you provide or is publically available which may include, but shall not be limited to: your name and corporate title, the name of your company and the department in which you work, your industry group, country, postcode/zip code, telephone number, and various industry questions;

“Research Hub” means a curated collection of relevant content; 

“Sites” mean any website or internet domain owned by researchHQ;

“Sponsored Content” means Content that is sponsored by our Customer;

“User” or “you” or “individual” means any person viewing any content asset, page of the Sites, or Research Hubs or requesting Sponsored Content.

Processing Personal Data – Lawful Basis

We process all personal data under the lawful basis of legitimate interests. We have concluded this because:

  • The lead intelligence and lead generation services we offer are designed to enable our customers to promote their brand more effectively to the right people at other businesses; we only provide business to business lead generation services.
  • By hosting our customers’ content on our websites and Research Hubs we can also provide additional opt-in consent to customers when individuals choose to consume specific content.
  • The processing we do is highly unlikely to affect the fundamental rights and freedoms of the individuals whose data we process because:

    • We only process information that is:

      • Specific to business (B2B) data (never personal (B2C) data);
      • Available in the public domain;
      • Available to individuals who can search for and obtain the content they want by agreeing to opt-in and receive desired content using form-fill options on our site.
  • We help our customers promote their company more effectively to those individuals in businesses who would reasonably have a legitimate interest in receiving such communication
  • It’s in the interest of individuals whose personal data we process for us to maintain accurate information, so businesses can better reach the most relevant business contacts
  • As a User, we will rely on our contractual relationship to process your personal data to provide goods and/or services to you. Should we rely on your consent in any circumstances to process your personal data you can easily withdraw your consent at any time by contacting us at optoutsupport@researchhq.net or by using any unsubscribe mechanism supplied (such as an unsubscribe link in an email).

What data do we process?

The type of information we may process about you may include:

  • Personal Data, such as your name, your business telephone number and email address, that may be processed from the public domain, for example on a website or public register, or information that you give to us when you become a User;  or obtained via a reputable business data provider;
  • Details you provide to us by filling in forms, using chat tools on our sites or via telephone or email;
  • If you contact us, we may keep a record of that correspondence;
  • Details of transactions you carry out through our site and of the fulfilment of your orders; and
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing or other purposes.
  • In order to support system administration and reporting, we may collect your computer information (such as IP address to identify your location when signing up to researchHQ). We will never pass on this information to third parties unless required to by law.

Cookies

We use cookies and other similar technologies to collect and store information about you when you visit or use our services. This may include information that is used to identify your browser and/or your device. This information helps us to provide better more streamlined experiences for you when you use our services.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. For example, cookies can be used to collect information about your use of the services during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website.

If you are concerned about having cookies on your computer, you can choose to set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the researchHQ services or web site may not operate correctly.

What does researchHQ do with the data?

Use of the data for providing services: researchHQ may use your personal data when providing lead generation services to its customers and make this available to customers and, where applicable, trusted third parties such as customers’ partners or clients. When researchHQ provides any such services it is a data processor and our customer is the data controller with respect to Data Protection Laws. When we provide services we shall:

  • Use criteria provided by our customer to define the best corporate individuals to target; we do this by matching criteria (such as job title/job role, industry, company size and region) to our data and our partners’ data to determine the target audience;
  • Perform our services in accordance with applicable data protection laws
  • Use email and telemarketing communication to offer our customers’ products and/or services to the individuals who may reasonably have a legitimate interest in receiving such marketing communication;
  • Communicate with you using email domains that we own.

These are:

  • researchhq.net
  • insightbrief.net
  • contentassets.com
  • Ibrief.ly
  • qDemand.com

You can be removed from all communications from any of our email domains at any time by emailing optoutsupport@researchhq.net and requesting to be “unsubscribed from all”.

We will:

  • Ensure you can easily opt-out of receiving any future communication from us and that you know your privacy rights and can instruct us when exercising your rights;
  • Upon request confirm which 3rd parties (our customers and their clients or partners as appropriate) we pass your personal data on to and why. The only personal data we shall ever provide to our Customers are your name, job title, business email address, business telephone number, company and public LinkedIn profile link (if applicable).
  • Ensure reasonable steps are taken to process and store data securely and in accordance with applicable laws

Retention

It is mission-critical for our business to be able to have access to and use accurate data that enables us to deliver a high-quality service. Therefore, we will retain your personal information for as long as it remains accurate and up to date (as best we reasonably determine its accuracy) and we will remove your data if we confirm that it is no longer accurate, or where you have requested to restrict us from processing your data.

You may request for us to delete or erase your data and we will comply with such requests unless the law restricts us from doing so, in which case we shall restrict the processing of your data and explain this to you at the time.

Additional Uses

We use your information for several purposes outside of providing lead generation services such as:

  • Providing our customers with the confidence that we use accurate business-specific data enabling us to better promote their goods and services using direct marketing to the right people (decision-makers, influencers, champions etc.) in other businesses;
  • Ensuring we keep an accurate suppression list in accordance with appropriate data protection laws;
  • Where applicable, helping us keep you up to date our services, changes in policies and other important notifications;
  • Enabling you to interact with features or tools on our website such as searching for content and downloading content;
  • Providing you with the services we have and offering new services;
  • Improving your user experience;
  • Gathering analytics on usage and other statistics in order to improve features and functionality;
  • Providing appropriate partners and customers with accurate business-specific data to enable relevant programmatic advertising and marketing

Should we need to contact you we will generally do this via email from our support@researchhq.net address but we may also contact you by post or telephone unless you request otherwise.

Your Rights

As an EU resident (data subject) you have the right to:

Access

You may request to see and obtain copies of the personal data we hold on you and if we process this data;

  • Rectification: You may request that we correct any inaccuracies in the personal data that we hold on you;
  • Be Forgotten: From May 2018, in certain circumstances, you may unless the law states otherwise) exercise your right to be forgotten (have your personal data erased);
  • Restriction: In some cases, you may ask for the processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage – i.e. requesting that we do not process your personal data for direct marketing purposes by keeping a single record of your data on a suppression list;
  • Object: to state that you object to our processing of your personal data if we are relying on legitimate interest as the lawful ground for processing; and
  • Portability: You may request to have your personal data transferred from us to a different organisation.

You may also lodge a formal complaint with your appropriate governing body. In the UK this is the ICO (https://ico.org.uk) and in Ireland, this is the Data Protection Commissioner (https://www.dataprotection.ie). 

California Consumer Privacy Act (CCPA)

As of January 1st, 2020, the California Consumer Privacy Act, enacted in 2018, has come into force. The act creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses. You can find the details of the Act from the Californian Attorney General’s website here. Any Californian resident or consumer who wishes to exercise their right to opt out of having their data sold can do so here.

Assembly Bill 1335 has been incorporated into the CCPA at Civil Code §1798.145(m)(1). Essentially, where a consumer/resident is interacting (verbally or in writing) with a business (directly in their employed capacity or on behalf of another business) solely to conduct or discuss a transaction, the business is not required to comply with certain CCPA obligations (specifically sections 1798.100, 1798.105, 1798.110, 1798.115, 1798.130, and 1798.135 shall not apply). This means the consumer/resident does not have the CCPA-conferred rights to a Notice at Collection, or the right to access or delete their personal information. This exception has an expiry date: January 1st, 2021. Which means, unless the law is updated, residents/consumers will have full CCPA rights whether their information was processed in a business context or not.

Changes to this Privacy Policy

Changes to this Statement will be made on this page so please check back regularly to stay informed and where appropriate we may also notify you via email.

Security

researchHQ takes every precaution to protect user information. When users submit sensitive information via researchhq.net or other branded websites the information is protected both online and offline.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline.

While researchHQ will work very hard to maintain secure sites, no data transmission on the Internet can be guaranteed.

Notification of Policy Changes

researchHQ is committed to safeguarding your privacy online. As this policy may change from time to time we encourage you to check back periodically.

We will use information in accordance with the privacy policy under which the information was collected. However, if at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we may use their information in this different manner.

How we secure your information

We implement appropriate technical and organisational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such, no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorised disclosure of, or access to the information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at privacy@researchhq.net

Additional Questions

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer by sending an email to privacy@researchhq, or call us at +44 (0)20 7190 9766

Changes researchHQ’s privacy policy

researchHQ keeps its privacy policy under regular review. This privacy policy was last updated on 15th February 2021.