Self-Service to Managed Service: Which Integration Strategy is Best for Me?
Integration is Challenging from an Organizational Perspective In many organizations, integration requires a specialized skillset often
SLA | Service Level Agreement
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.
Source: CIO
