How an Integrated Cloud Management Platform Cuts Costs While Increasing Agility
Cloud is a paradigm shift in computing, offering companies seamless and flexible access to virtually infinite computational power.
IT service management (ITSM) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network or systems, ITSM aims to consistently improve IT customer service in alignment with business goals.
Source: CIO