Operations management is a key business discipline that oversees the production and delivery of goods or services. It focuses on efficient resource utilization, supply chain optimization, and productivity improvement. Its purpose is to maximize profitability and operational efficiency, ensuring smooth information flow, compliance with norms, and customer satisfaction. Without it, areas like R&D, IT, customer service, and inventory control may face mismanagement. Effective operations management is critical to a successful supply chain, guiding resources towards desired business outcomes.

Source: Netsuite